TERMS AND CONDITIONS

HOW TO SHOP IN AMAKNITWEAR.COM

SUBSCRIPTION

a) Registration in Amaknitwear.com is free of charge and a requirement for the shop online. For this purpose, the client must enter the "Login" section and register by filling in the requested data.

b) It is necessary to enter an email account with your password, which will allow you to make purchases in a personalized, confidential and secure space.

c) The user assumes full responsibility for maintaining the confidentiality of your password registered on this website, which allows to make purchases, request services and obtain any additional information regard the product. Delivering your personal access data and management of your account to third prties will not be responsibility of Amaknitwear.com

d) In the data form, the customer must register the shipping address of the product which should be clear settled and include references if necesary.

e) Amaknitwear.com requires that all our customers identify themselves with their email account and password before accessing the shop online.

f) The virtual store reserves the right to modify the conditions of access and use of the service, without prior notice.  It also reserves the right to interrupt the service of the virtual store, either temporarily or permanently, without notice or consent of our customers.

ALPACA FIBER CARE  - ART KNITTING CRAFT

Each garment content information and care instructions. We strongly encourage to follow these instructions in order to maintain the shape, hand-feel and art craft knitting of our pieces. We cannot guarantee changes in your piece if washing/drying/hanging instructions are not followed.

TYPOGRAPHICAL ERRORS

In the event a amaknitwear.com or Ama knitwear catalog product is listed at an incorrect price due to typographical error or systems error, amaknitwear.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Amaknitwear.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

COLORS

We have done our best to display as accurately as possible the colors of the products shown on the Web Site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

SIZZING AND FIT

Art craft hand-knitting allows a a sizing tolerance of +/- 3cm. Depending on yarns used and designs, sizing can fit different depending on your body shape. All ourphotos are of reference.

PRICING POLICY

At Amaknitwear.com, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at Amaknitwear.com will usually be priced the same as merchandise offered at our peruvian store Ama The knit specialist; in some cases, Ama Knitwear consignated stores may have different prices or promotional events at different times.

WHAT TO KNOW BEFORE YOU ORDER

Please review all information carefully before placing your order, especially your shipping address information. We are not able to make changes or cancellations after your order has been placed. If a mistake was made, please e-mail us to hola@amaknitwear.com inmediately after placing your order and we will do our best to try to assist you.

CAN I CHANGE OR CANCEL MY ORDER AFTER SHIPPING

We are not able to make changes or cancellations after your order has been placed. Please write us to hola@amaknitwear.com immediately after placing your order and we will do our best to assist you. We apologize for any inconvenience.

 

ACCEPTED PAY METHODS AND PAY METHODS ISSUES

Accepted Pay Methods We accept orders with Mastercard, Visa, American Express, Diners Club International.

Issues with Pay Methods If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try a new payment method and contact your financial institution for more information regarding the decline.

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shipping

In Perú

We  Via Standard shipping with an estimated delivery time of 2-3 business days.

International shipping

International Countries/Regions - Please see our International Shipping section below.

Your order will ship with Standard Shipping unless you select an alternative. If you don't receive a shipping confirmation email right away, don't worry! We will deliver the items to you by the delivery date shown or within the date range provided at checkout. We do not ship Saturdays, Sundays, or holidays. If your order requires additional information to fully process, we will be in touch by email.

We ship orders to many countries. For more information, please contact us to hola@amaknitwear.com.

SHIPPING METHOD

ESTIMATED DELIVERY TIME

PRICE

Standard Shipping orders over $180 USD

10-12 business days

FREE!

Standard Shipping orders under $180 USD

10-12 business days

$22 USD

Express Shipping*

5- 7 business days

$55 USD


Express and Overnight Delivery Shipping - Orders placed after 1 PM CET will not ship until the next business day. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.

SHIPPING STATUS

As soon as your order ships, you'll receive a shipping confirmation.

If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date ranged provided at checkout and we'll be sure to deliver the items within that timeframe.

We do not ship Saturdays, Sundays, or holidays. If your order requires additional information to fully process, we will be in touch by email plese write us to hola@amaknitwear.com

RETURNS AND EXCHANGES

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on www,amaknitwear.com for exchange. Please contact directly to us to hola@amaknitwear.com to start the return or Exchange process.  Such process must be starts within 7 (seven) calendar days after delivery. The changes will be carried out in attention to the stock available.

Products purchased with any type of discount may not be exchanged. For articles in which it is not possible to replace, due to lack of stock or other issue, the corresponding credit note will be issued to purchase other ítems in amaknitwear.com

 
PRIVACY POLICY

This Privacy Policy sets out the terms in which Amaknitear.com uses and protects the information that is provided by its users at the time of using its website. This company is committed to the security of its users' data. When we ask you to fill in the fields with personal information, we ensure that will only be used in accordance with the terms of this document. However, this Privacy Policy may change from time to time or be updated so we recommend and emphasize continually reviewing this page to ensure you agree to such changes.

INFORMATION COLLECTED

Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Specific information may also be required when necessary to process an order or to make a delivery or billing.

USE OF INFORMATION COLLECTED

Our website uses the information in order to provide the best possible service, particularly to maintain a record of users, to track orders where applicable, and to improve our products and services.  Periodic emails may be sent through our site with special offers, new products and other advertising information that we believe is relevant to you or may be of benefit to you, these emails will be sent to the address you provide and may be cancelled at any time upon request.

Amaknitwear.com is highly committed to fulfilling our commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

CONTROL OF YOUR PERSONAL INFORMATION

At any time you may restrict the collection or use of personal information that is provided to our website.  Each time you are asked to fill out a form, such as the user registration form, you can check or uncheck the option to receive information by email.  If you have checked the option to receive our newsletter or advertising you can cancel it at any time.

This company will not sell, assign, or distribute personal information that is collected without your consent, unless required by a judge with a court order.

Amaknitwear.com reserves the right to change the terms of this Privacy Policy at any time.